Performance Evaluation Survey
Name
Company
Position
Description / Identification of Survey Item
Poor
(1)
Fair
(2)
Good
(3)
Very Good
(4)
Excellent
(5)
1.
Ease of accessing your Outside Sales Representative
1
2
3
4
5
2.
Ease of accessing Inside Sales Support
1
2
3
4
5
3.
Knowledge level of your Outside Sales Representative
1
2
3
4
5
4.
Knowledge level of your Inside Sales Person
1
2
3
4
5
5.
When calling the branch you are consistently handled in a timely professional manner
1
2
3
4
5
6.
Ability of your Inside Sales Person to provide supply solutions
1
2
3
4
5
7.
Outside Sales Representative demonstrates new technology and supply improvements
1
2
3
4
5
8.
Local inventory support
1
2
3
4
5
9.
Ability of Outside Sales Representative to follow up
1
2
3
4
5
10.
Ability of Inside Sales Person to follow up
1
2
3
4
5
11.
Ability to keep you informed if issues arise
1
2
3
4
5
12.
Ability to process and complete Back Orders
1
2
3
4
5
13.
Does our product offering satisfy your requirements
1
2
3
4
5
14.
Ability to support 'uncommon' material
1
2
3
4
5
15.
Indicate where State Electric fits into your electrical supply requirements. (1- Occassional Supplier - - - - 5-Main Supplier)
1
2
3
4
5
Your input is valuable to us and necessary to help improve the level of service we want to provide to our customers. Please list any additional comments or suggestions that may help us accomplish this goal.