Frequently Asked Questions

Select Login/Register at the top of the screen. Then select Register as new user. Complete the Register to create an Online Account form. At the bottom of the form check the box for “I wish to use my existing State Electric account” on the registration form. 

Enter the account name from your most recent statement or invoice in the field provided.

Select your local State Electric warehouse or the location where you place your orders.

Once your form is submitted our credit team will review and get back to you in 1-2 business days.

You can create an account and pay with any major credit card. Select Login/Register at the top of the screen. Then select register as a new user. 

Fill out the Credit Application Request. Your information will be sent directly to our credit department for review. Approval can take up to 2-3 business days. If you need additional information you can contact our Corporate Credit Department directly at (800) 624-3417 or the ACT team at (681) 203-2090.

Authorizations typically take 1-2 business days if you are using a business account. Once approved you will receive an email notification. You may continue to shop as a consumer until you are approved as a business user with your company’s authorization.

Registered online account users have access to pricing specials, ordering tools, quote requests, and stored user profiles for expedited checkout. You can also review orders and manage account details.

To accommodate our business users with procurement cards, you may check out using a credit card at any time. We accept AMEX, Discover, VISA, and Mastercard. You may also check out using a Purchase Order per the terms of the business account.

If you have an active, State Electric commercial business account and do not see the option to checkout with Terms, please contact the ACT team at (681) 203-2090.

What is my username?

Your username is the email address associated with your account.

Is my username and password case-sensitive?

Only your password is case-sensitive and space-sensitive. Check to make sure your CAPS Lock is off.

What is my password?

Passwords are case-sensitive and must have at least 8 characters, 1 uppercase, 1 numeric, and 1 non-alphanumeric character. 

I forgot my password. How can I reset my password?

On the login page, select Forgot Your Password? Fill in the email address you need to create your account and select Submit. You will receive an email with instructions to reset your password.

I am still having trouble signing in. Who do I contact?

Our ACT (Advanced Customer-Service Team) is standing by Monday - Friday, 7am - 5pm EST to assist you. You may contact State Electric using the method most convenient for you - phone (681) 203-2090, email [email protected], Live Chat, or fill out the form on our Customer Support page.

I have a new email address. How do I update my log-in information?

Please contact the ACT (Advanced Customer-Service Team) for assistance in updating your email address associated with your online user account. You may contact State Electric using the method most convenient for you - phone (681) 203-2090, email [email protected], Live Chat, or fill out the form on our Customer Support page.

On the Login page, click Forgot Your Password?

Fill in the email address you used to create your account and click Submit. 

You will receive an email with instructions to reset your password.

Our ACT (Advanced Customer-Service Team) is standing by Monday – Friday, 7:00 am - 5:00 pm EST to assist you.  You may contact using the method most convenient for you – phone (681) 203-2090, Live Chat, or fill out the contact form on our Customer Support Page.

Please contact the ACT (Advanced Customer-Service Team) for assistance updating your email address associated with your online user account. You may contact using the method most convenient for you – phone (681) 203-2090, Live Chat, or fill out the contact form on our Customer Support Page

Use My Warehouse to select your local State Electric branch for the best shopping experience and service.  If you are buying for multiple regions or divisions, you can easily switch between warehouses as you shop the site.

The Ship To's are the addresses that are associated with the business account. You can view all associated shipping addresses under the account menu dropdown in the top left corner of your screen. 

Note: If you need a ship to added to your business account, please contact the ACT team or the Credit Department to save this address to our account management system.

The addresses on your account are manually added and available for shipping.

If you have a business account, you can view all associated shipping addresses under the account menu dropdown in the top left corner of your screen.

Our customers can use their own part numbers in the StateElectric.com ordering tools and keyword searches to reduce time and improve order accuracy. We can create a cross-reference file of the customer’s item identifier to the State Electric SKU#. 

You can download our Part Numbers Template by selecting Import Part Numbers under the Part Numbers tab.

There you can find the Part Number Template for download. You will then need to add our sku along with your part number. Once the spreadsheet is complete you will then be able to upload the file to your account.

If you already know what you want – use Quick Order to quickly add the item(s) and the quantity you need to your cart.  Don’t know the exact State Electric SKU#? Our key word search assist displays products as you type them in the search bar. You can also search by Manufacturer#, UPC or My Part Numbers.

Still not sure? Select Custom Product, add some details in a note and submit it for a quote where one of our product experts will help you select the right product for your job.

Note: Items not stocked at your local warehouse can be added to cart and submitted for a quick quote to confirm price and availability.

Buy Again displays all unique items purchased on StateElectric.com. You can quickly add the items to your cart for purchase by selecting the plus sign in the top right and entering the quantity.

Saved Carts are convenient when you need to sign out and return later to finish your purchasing work.  Save your cart with a unique name for easy identification. You may save multiple carts. 

Note: A Saved Cart can be placed for order once. A saved shopping list can be ordered/re-ordered multiple times.

Shopping List is an efficient re-ordering tool and a great replenishment template. A saved shopping list can be ordered/re-ordered multiple times. You can easily organize groups of products by job, work site, material type, etc.

• Sort your shopping lists by title, SKU#, or My Part Number

• Unlike a Saved Cart, you can select one or all items to Add to Cart

Pre-set your standard ordering quantities or enter as you go.

The Rockwell Configurator tool is a portal to Rockwell Automation and their vast catalog of items and product information. Use the configurator to build out your product components for purchase or submit it for quote directly from your cart.

Invoice Gateway provides you with a number of convenient capabilities. that is managed through Bill Trust. You can easily access your invoices and statements online in PDF format. You can also download your billing information into a variety of accounting packages including QuickBooks. And you can even help save a tree by turning off the delivery of paper invoices. 

By default your paper bills will not be delivered via the mail. However, you can easily turn this on through the Settings tab within the Invoice Gateway site.

Yes. This service allows you to pay online with a bank account.

Scheduled payments can be canceled prior to processing. To view all scheduled payments, click on the "Payment History" tab within Invoice Gateway. To cancel a payment, simply click the "Cancel" text to the right of the scheduled payment.

We protect your information with the highest level of encryption available. You can be assured that your information is safe. 

You will receive a notification via email that a new bill is available.

Your online bills will be an exact replica of the bills you are used to getting in the mail.

We use the industry standard PDF format for storing and displaying billing documents which makes it very easy to print or save your bills to your computer. Click here to get the free Acrobat Reader ®.

If you had upgraded from an earlier version of Invoice Gateway, your User Name will be your Customer Number. After signing in the first time, you will be prompted to select a new User Name. Anytime you sign in after that will require that new User Name.

Yes. You can link multiple accounts through the Settings tab. Once there, you should see an Account Management section on the left navigation panel which allows you to link multiple accounts by providing the necessary credentials to validate that you own the accounts. If you do not see this option, you will need to speak to your administrator to link and assign the accounts to you. You can also assemble several accounts together and assign them to a group for easier management. Groups can be considered as a branch of accounts so that you can easily view all the accounts for a specific branch. Groups can be customized in the Settings tab as well.

You can set custom date range filters by clicking on the dropdown arrow next to the date column that you want to filter by. Select from a predefined list of days or define your own custom range to filter your bills.

All new unpaid bills will be listed in the Open tab. Once you have made a payment in full against a bill, you can move them to the Closed tab so that they will no longer show up in the Open tab. There's also an option in the Settings tab that can automatically mark bills as closed once they are paid in full so you don't have to manually close them.

Yes, just click the box next to each item and click the Print or Download button. It will group all the bills together to allow for easy printing and downloading.

Yes. If your accounting software is compatible with one of our available formats, you can import this data directly into your accounting system. Within Invoice Gateway, check the boxes next to the bills you want to download. Then click the "Download" button and follow the instructions. You will be able to select among a variety of different accounting packages including QuickBooks, Viewpoint, Forefront (from Dexter + Chaney), Peachtree, Timberline and a CSV file that is Microsoft Excel compatible.

You can sort the items displayed by clicking on the column title.

By clicking on the drop down arrow next to the column you want to search from, you can now enter in your search criteria to filter your view.