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SMS and Texting Privacy Policy

Last Updated: January 28, 2026

This SMS/Text Messaging Privacy Policy explains how State Electric Supply Co. (“State Electric,” “we,” “us,” or “our”) collects, uses, and protects mobile phone numbers and related information when individuals opt in to receive SMS/text messages from us.

State Electric’s SMS/Text Messaging program currently includes internal communications for employees and authorized representatives. Customer-facing SMS/text communications will be offered separately and require explicit customer opt-in in accordance with this Policy.

Information We Collect for SMS/Text Messaging 
When you voluntarily opt in to receive SMS/text messages from State Electric, we collect:

  • Your mobile phone number
  • Records of your consent (including date, time, and method of opt-in)
  • Interaction data such as delivery confirmations or reply keywords (e.g., STOP, HELP)

How We Use Your SMS Information 
We use SMS-related information to:

  • Send the types of messages you agreed to receive
  • Respond to your replies
  • Maintain and improve SMS services
  • Comply with legal requirements

Data Sharing and Third Parties 
State Electric does not share SMS consent data or opt-in information with third parties, affiliates, or non-affiliates except SMS service providers required to deliver messages.

How You Consent to Receive Text Messages (Opt-In)

You may consent to receive text messages (SMS/MMS) from State Electric in one or more of the following ways:

  • By providing your mobile phone number through our website, online forms, customer portals, service requests, account registration, or other interactions with us and affirmatively agreeing to receive text messages
  • By checking a clearly labeled opt-in box or otherwise providing written or electronic consent
  • By signing a paper or electronic form that includes SMS consent language
  • By responding affirmatively to an opt-in or confirmation text message (for example, replying “YES” to enroll)
  • By initiating a text message to a phone number designated by State Electric for text communications, where required disclosures are provided at the time of enrollment

Consent to receive text messages is not a condition of purchase.

How to Opt Out of Text Messages

You may opt out of receiving text messages from State Electric at any time by:

  • Replying STOP to any text message you receive from us
  • Contacting State Electric’s Advance Customer-Service Team at (681) 203-2090
  • Sending a written request to P.O. Box 5397, Huntington, West Virginia 25703

After opting out, you will no longer receive text messages from us unless you choose to re-enroll.

For assistance, you may reply HELP to any text message or contact our customer service team using the information above.

Message Rates, Frequency, and Limitations 
Message and data rates may apply. Message frequency is limited to a reasonable number per week. Messages are not intended for emergency or time-sensitive communications.

Carrier Disclaimer 
Delivery of SMS/text messages is subject to effective transmission by mobile carriers.